Frequently Asked Questions

Yes. If you are unsatisfied for any reason or simply change your mind, contact our friendly billing team within 7 days of ordering and we will quickly process your refund. Please be aware as free domains cannot be cancelled after they are registered, the cost of registration will be deducted from your total refund. Please read our Terms of Service for full details.

Instantly; however, in some cases it may take a little longer if we need to perform additional security checks. We’ll always keep you informed regarding the progress of your order.

If you reach your storage quota, you won’t be able to make changes to your website or receive e-mails until storage space is either freed or more becomes available by upgrading your hosting package. We will always inform you if your space use exceeds 80%.

All of your website files, databases, e-mails and hosting account settings are backed up daily as part of our disaster recovery procedures. We retain these backups for a total of 7 days before they are replaced by newer backups. We are happy to perform backup restorations on request free of charge, please contact our support team if you need this.

Yes, this is possible by creating an Addon Domain. For help with this please contact our support team.

LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 9x faster than Apache with a small memory footprint and increased scalability. Full benefits on the official LSWS website.

No. We do not allow content that could be considered adult in nature on any package at Hostcredo.

we’ll transfer cPanel to cPanel accounts for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.