Frequently Asked Questions

Last Updated: November 20, 2019

FAQs

Yes. If you are unsatisfied for any reason or simply change your mind, contact our friendly billing team within 7 days of ordering and we will quickly process your refund. Please be aware as free domains cannot be cancelled after they are registered, the cost of registration will be deducted from your total refund. Please read our Terms of Service for full details.
Instantly; however, in some cases it may take a little longer if we need to perform additional security checks. We’ll always keep you informed regarding the progress of your order.
If you reach your storage quota, you won’t be able to make changes to your website or receive e-mails until storage space is either freed or more becomes available by upgrading your hosting package. We will always inform you if your space use exceeds 80%.
All of your website files, databases, e-mails and hosting account settings are backed up daily as part of our disaster recovery procedures. We retain these backups for a total of 7 days before they are replaced by newer backups. We are happy to perform backup restorations on request free of charge, please contact our support team if you need this.
Yes, this is possible by creating an Addon Domain. For help with this please contact our support team.
LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 9x faster than Apache with a small memory footprint and increased scalability. Full benefits on the official LSWS website.
No. We do not allow content that could be considered adult in nature on any package at Hostcredo.
we’ll transfer cPanel to cPanel accounts for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.
Our servers are located in Lansing, Michigan and Singapore. Besides we have 16 server locations for VPS and Dedicated Servers.
In the last year, we’ve had less than 1 hours of downtime across any server. We very rarely go down. Perhaps you can monitor our server uptime.
No. We don't offer any unlimited web hosting and bandwidth. If you need more space and bandwidth we suggest you better check out our VPS or Dedicated Servers sections.
Yes. For first year you will get a .xyz domain with our economy plan and .com free domain with rest of the plans. The domain price will be incurred from 2nd year billing cycle and further on.
Yes. We will allow free migration for upto five websites.
Yes. We provide fast support 24x7x365.
Currently we are offering onlu USA and Singapore based server locations. Perhaps, 16 server locations iare available for our VPS and Dedicated Servers.
All of our services instantly activated upon succesful payment.
Yes. You will get Panel as of your hosting control panel. cPanel is the leading hosting control panel and you will get it absolutely free of cost with our packages.
Yes. You can upgrade anytime from your user area. For any assistance please do raise an support ticket.
Currently we are accepting VISA, Master Card, bKash, Rocket, SureCash and PayPal as our payment options.
No. For security purpose we don't offer shell access.
No. We don't offer root access for our shared hosting packages. If you need root access please check out our VPS and Dedicated Servers section.
Extremely. You can see an overview of the security measures we have in place that keep our web hosting incredibly secure.
All servers on your account are billed hourly up to the monthly rate cap.
Yes. We do charge for stopped VPS.
Your bandwidth usage is based on the highest of either your inbound traffic or your outbound traffic.
Yes. All our services are GDPR complaint.
CentOS, CoreOS, Debian, FreeBSD, OpenBSD, Ubuntu and Windows
Yes, you can access the console for your virtual machine using the control panel.
Yes, we allow custom reverse DNS entries for your virtual machine IPs. You can update reverse dns information directly from your customer portal.
No, your vps grant you full root access and are 100% self-managed.

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